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Subscriptions, cancellations & refunds

Effective September 23, 2026 · 2026年9月23日施行

Plans and payment

Sakura Premium is US$24.99 per month or US$239.90 per year, billed in advance and renewed automatically until cancelled. Applicable taxes are shown before you confirm payment. Annual billing saves 20% compared with twelve monthly payments, rounded to the nearest cent. The annual total is charged at once; the monthly equivalent is not an installment plan.

A verified Hikari Path account and an authorized payment method are required. We accept supported cards, Apple Pay, Google Pay, and Cash App Pay where available at checkout. Wallet availability depends on your device, location, currency, and provider. We do not offer manual pay-later invoices, checks, bank-transfer subscriptions, or buy-now-pay-later plans. Automatic billing may still generate an invoice or receipt as a payment record.

The 7-day trial

The trial is for your first monthly subscription and requires a payment method. Unless you cancel before the trial ends, US$24.99 plus any applicable tax is charged automatically, then monthly until cancelled. Cancel during the trial to avoid the first subscription charge. Annual subscriptions are charged immediately and do not include this trial. Your payment provider may show a temporary authorization during payment-method verification.

Cancel at any time

You can cancel your monthly or annual subscription at any time. Cancellation stops future renewals but does not automatically refund a charge that has already been processed.

Sign in, open Account, and choose Cancel renewal, or use Manage billing where supported. Cancellation stops future renewal and keeps access through the current paid period, or through the trial end. You do not need to explain why you are cancelling. Uninstalling an app, signing out, or deleting a payment method does not cancel a subscription. If account cancellation is unavailable, contact us before renewal so we can help.

When we provide refunds

• First payment: request a full refund within 7 days of your first monthly or annual payment. This goodwill offer is available once per customer, including the first payment after a trial.
• Accidental renewal: request a full refund within 72 hours after renewal if you have not used premium lessons, practice, or downloads after that renewal. This includes cancelling on the renewal date after the charge has gone through, for monthly and annual plans. Cancel renewal in Account and contact support to request the refund.
• Billing errors: duplicate charges, incorrect amounts, or charges taken after a valid cancellation will be corrected and the affected amount refunded.
• Service failures: if a significant problem prevents access and we cannot resolve it, we will provide an appropriate refund for the affected period.
• Other cancellations: no routine refunds or prorated credits for unused time outside these cases, except where applicable law requires them.

After using premium or after the renewal refund window: cancellation stops future renewals and you keep access through the paid period; there is no routine refund or prorated credit for the current period. For example, using premium for five days after renewal and then cancelling stops your next renewal but does not refund the current period. The separate 7-day first-payment offer, billing-error and service-failure exceptions, and mandatory legal rights still apply.

A full refund of the current subscription payment ends the refunded premium access and future renewal; your free account remains. A partial service-failure refund does not by itself cancel future renewal. We will explain the access and renewal effect when confirming a refund.

How to request help

Email support@hikari-path.com or use our contact form. Include your account email, charge date, and receipt reference if available. Do not send your full card number, security code, or password. The request time determines whether you met the refund window, even if we reply later. Approved refunds return to the original payment method; processing time depends on the payment provider.

If you do not recognize a charge, contact us promptly and secure your account. We investigate unauthorized payments and coordinate any refund with your payment provider; the same charge cannot be reimbursed twice through both a refund and a dispute.

Your legal rights remain: this policy does not limit mandatory consumer rights, statutory cancellation rights, or remedies for faulty or misdescribed services. Where the law provides greater rights, those rights apply.