Help · よくある質問
Frequently Asked Questions
Hana's Little Garden by Hikari Studio
Where should a complete beginner start?
Begin with Hiragana in the Kana garden. Tap each character to hear it, then practice recognition before moving to Katakana, essential kanji, and N5 lessons.
How do I type Japanese in the lessons?
Type ordinary romaji with an English keyboard. Completed syllables convert as you type: ko becomes こ. Type nn for the standalone ん. Suggestions show up to three common completions; for example, typing o ha can suggest おはよう.
Why does one kanji have several readings?
Kanji can have on'yomi and kun'yomi readings that change by word. The Hear button starts with the most common reading. Use the reading control to move through alternatives one at a time instead of hearing every reading in one burst.
Why can です appear before the end?
です normally finishes a polite clause. When the lesson is teaching the word itself, Japanese quotation marks identify it as the object: 今日は「です」を練習します means “Today we will practice ‘desu.’” The sentence itself correctly ends with します.
How do the multiple-choice lessons work?
Each question presents no more than three choices. Select an answer, read the immediate correction, and continue. The smaller choice set keeps practice quick while still testing recall.
How does pronunciation audio work?
Hikari Path first requests its hosted Japanese voice. Previously generated clips are cached by Cloudflare for consistent playback. If hosted audio is unavailable, the browser may temporarily use a Japanese device voice so the lesson still works.
Does pronunciation practice record me continuously?
No. The microphone activates only after you choose a recording action and grant browser permission. You can remove microphone permission at any time in browser settings.
Do I need an account?
No. Core study progress can remain on the current device. An account is used for features such as cross-device progress, saved items, and subscription management when those services are available.
Why is my progress different on another device?
Unsigned progress is stored locally in that browser. Sign in with the same account on both devices to use supported synchronization features.
How do favorites and learned kanji work?
Use the heart to save an item and Mark Learned to record progress. Filters help you return to saved or unfinished material.
What do N5 through N1 mean?
They are study paths aligned with increasing Japanese proficiency. N5 introduces foundations; N1 contains advanced reading and language. They are learning guides and do not guarantee an examination result.
Is the translation always word-for-word?
No. Japanese often omits subjects and uses context differently from English. Hikari Path provides a natural meaning alongside kana and romaji so you can study both structure and real usage.
How do I report an error or security concern?
Use the contact form. For a security concern, begin the message with SECURITY and do not include passwords, payment information, secret keys, or sensitive recordings.
Subscriptions, cancellation & refunds
Can I cancel at any time?
Yes. Sign in, open Account, and choose Cancel renewal. No reason is required. Cancellation stops future renewals. You keep premium access until the end of your current paid period, unless that payment is refunded. During a trial, cancel before the trial ends to avoid the first charge.
I cancelled on my renewal date, but the charge already went through. Can I get a refund?
Yes, if you request it within 72 hours of the renewal charge and have not used premium lessons, practice, or downloads after that charge. This applies to monthly and annual renewals. Cancel renewal in Account and email support@hikari-path.com with your account email and charge date. Cancellation alone does not automatically refund a payment. We use the time you send your request, even if our reply comes later.
What if I have already used premium or cancel several days later?
If you have used premium after renewal, or your refund request arrives more than 72 hours after the renewal charge, the ordinary renewal refund does not apply. Cancellation still stops future renewals; you can use the remaining paid time. We do not routinely refund or prorate unused days. For example, using premium for five days after a renewal and then cancelling stops your next renewal but does not refund the current period. The first-payment offer, billing-error and service-failure exceptions, and mandatory legal rights below still apply.
Is my first payment different?
Yes. Request a full refund within 7 days of your first monthly or annual payment, once per customer. This includes your first payment after the trial. The no-premium-use condition for renewal refunds does not apply to this separate first-payment offer.
How do the trial, prices, and payment methods work?
The first monthly subscription offers a 7-day trial with an authorized payment method required. After the trial, it automatically renews at US$24.99/month unless cancelled before the trial ends. Annual subscriptions cost US$239.90/year, charged in full at purchase, with no trial. Applicable taxes are shown at checkout. We accept supported cards, Apple Pay, Google Pay, and Cash App Pay where available. We do not offer checks, manual pay-later invoices, bank-transfer subscriptions, or buy-now-pay-later plans. An automatic-payment invoice or receipt is simply your payment record.
What about a duplicate charge or a service problem?
We correct billing errors, including duplicate charges and incorrect charges after a valid cancellation. Significant unresolved access failures may qualify for an appropriate refund for the affected period. These exceptions and mandatory consumer rights remain available outside the ordinary refund windows.
What happens after a refund, and where can I get help?
A full refund of your current subscription payment ends the refunded premium access and future renewal; your free account remains. Refunds go to the original payment method. A partial service-failure refund does not itself stop renewal. Contact support@hikari-path.com if cancellation is unavailable or you need refund help. Do not send card numbers, security codes, or passwords. Read the full policy.
定期購入・解約・返金のよくある質問
いつでも解約できますか？
はい。ログイン後、アカウントで「自動更新を停止」を選択してください。理由の入力は不要です。今後の更新を停止し、返金を受ける場合を除き、お支払い済みの期間の終了まで利用できます。無料体験の終了前に解約すれば初回料金はかかりません。
更新日に解約しましたが、すでに請求されました。返金できますか？
更新の請求から72時間以内にご申請いただき、その請求後にプレミアムのレッスン・練習・ダウンロードを利用していなければ、全額返金の対象です。月額・年額とも同じです。アカウントで自動更新を停止し、アカウントのメールアドレスと請求日を添えてsupport@hikari-path.comへご連絡ください。解約だけでは自動で返金されません。期限内かどうかは、当社の返信日時ではなく、ご申請日時で判断します。
更新後に利用した場合や、数日後に解約した場合は？
更新後にプレミアムを利用した場合、または請求から72時間を過ぎて返金を申請した場合、通常の更新料金の返金対象にはなりません。今後の更新は停止でき、お支払い済みの期間は引き続き利用できます。未利用の日数について通常の日割り返金は行いません。例えば、更新後に5日間利用してから解約した場合、次回の更新は停止しますが、現在の期間の料金は返金されません。ただし、初回返金、請求の誤り、重大なサービス障害、法令に基づく権利は別途適用されます。
初回のお支払いには別の返金条件がありますか？
はい。月額・年額とも、初回請求から7日以内のご申請で全額返金します。お一人につき1回限りで、無料体験後の初回請求も対象です。この初回返金には、更新料金の返金に適用される「請求後に利用していないこと」という条件はありません。
無料体験・料金・支払方法は？
初回の月額プランには、支払方法の登録が必要な7日間の無料体験があります。終了前に解約しない場合、月額24.99米ドルで自動更新されます。年額プランは239.90米ドルを購入時に一括請求し、無料体験はありません。適用税は決済画面に表示します。対応カード、Apple Pay、Google Pay、Cash App Payのうち、決済画面に表示される方法をご利用いただけます。小切手、請求書による後払い、銀行振込による定期購入、後払い・分割払いプランは提供しません。自動決済の請求書や領収書は支払いの記録です。
請求の誤りやサービス障害の場合は？
重複請求や適切な解約後の誤請求は訂正します。利用できない重大な問題を解消できない場合は、影響を受けた期間について適切に返金します。これらの例外と法令により保障される権利は、通常の返金期限にかかわらず適用されます。
返金後の利用と問い合わせ先は？
現在の期間の料金を全額返金する場合、その期間のプレミアム利用と今後の自動更新を終了します。無料アカウントは残ります。返金は元の支払方法へ行います。一部返金だけでは更新は停止されません。解約できない場合や返金のご相談はsupport@hikari-path.comへご連絡ください。カード番号・セキュリティコード・パスワードは送らないでください。詳しい方針はこちら。